Contact us

To get help with your log on

This site uses the RealMe logon service.
For help or managing your logon
Visit https://www.logon.realme.govt.nz/cls/managelogon
Or phone 0800 664 774 (toll free)
Or email help@realme.govt.nz

For queries regarding:

  • MPI requirements for importing food and exporting animal products
  • Exporter renewal token issues
  • Payment issues

Email us at approvals@mpi.govt.nz  
Or phone 04 894 2550 during the hours of 9:00 a.m - 5:00 p.m, Monday to Friday (excluding public holidays).
We will respond within four business hours.

For more information about food safety

Ministry for Primary Industries
Phone: 0800 00 83 33, or +64 4 894 0100 (calling from overseas)
Fax:  +64 4 894 0720
Email: info@mpi.govt.nz
Website: http://www.mpi.govt.nz
Address: Ministry for Primary Industries, Pastoral House, 25 The Terrace, Wellington
Postal Address: Ministry for Primary Industries, PO Box 2526, Wellington 6140, New Zealand