Contact us

To get help with your log on

This site uses the RealMe logon service.
For help or managing your logon
Or phone 0800 664 774 (toll free)
Or email

For queries regarding:

  • MPI requirements for importing food and exporting animal products
  • Exporter renewal token issues
  • Payment issues

Email us at  
Or phone 04 894 2550 during the hours of 9:00 a.m - 5:00 p.m, Monday to Friday (excluding public holidays).
We will respond within four business hours.

For more information about food safety

Ministry for Primary Industries
Phone: 0800 00 83 33, or +64 4 894 0100 (calling from overseas)
Fax:  +64 4 894 0720
Address: Ministry for Primary Industries, Pastoral House, 25 The Terrace, Wellington
Postal Address: Ministry for Primary Industries, PO Box 2526, Wellington 6140, New Zealand